Privacy Policy
Triple G Solutions respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you contact us, request a mobile mechanic service, or use our website.
1. Information We Collect
Triple G Solutions may collect personal information such as:
- Full name
- Phone number
- Email address
- Vehicle location or service address
- Vehicle details such as make, model, year, and reported issue
- Information related to repair requests, maintenance services, roadside assistance, or emergency servicing
We may also collect limited website usage data such as browser type, pages visited, and general analytics information to improve website performance and user experience.
2. How We Use Your Information
Your information is used to:
- Respond to enquiries and service requests
- Schedule and provide mobile mechanic services
- Communicate regarding appointments, repairs, and emergency assistance
- Send estimates, invoices, and payment information
- Improve our services and customer support
- Maintain necessary business and service records
Triple G Solutions does not sell or rent your personal information to third parties.
3. Sharing of Information
Triple G Solutions may share your information only when necessary, including:
- With trusted service providers who assist with payment processing, booking systems, or website hosting
- When required by law, regulation, or legal process
- To protect the rights, safety, or property of Triple G Solutions, our customers, or others
We do not share your personal information for unrelated marketing purposes without your consent.
4. Communication
When you contact Triple G Solutions, we may use your phone number or email address to:
- Respond to your enquiry
- Confirm appointments or bookings
- Provide service updates
- Follow up after repairs or emergency services
You may request to stop receiving non-essential communications at any time.
5. Cookies and Website Analytics
Our website may use cookies and analytics tools to understand how visitors use the website and to improve user experience.
You can disable cookies through your browser settings; however, some parts of the website may not function properly.
6. Protecting Your Information
We take reasonable measures to protect your personal information from:
- Loss or misuse
- Unauthorized access
- Disclosure or alteration
- Destruction or damage
Please note that no method of electronic transmission or online storage is completely secure.
7. Retention of Information
We retain personal information only for as long as necessary to:
- Provide services
- Maintain business records
- Meet legal and tax obligations
- Resolve disputes
8. Accessing or Updating Your Information
You may contact us at any time to request access to the personal information we hold about you or to request corrections or updates.
9. Third-Party Links
Our website may contain links to third-party websites. Triple G Solutions is not responsible for the privacy practices or content of external websites.
10. Changes to This Privacy Policy
Triple G Solutions may update this Privacy Policy from time to time. Any changes will be posted on this page.
11. Contact Us
Triple G Solutions may update this Privacy Policy from time to time. Any changes will be posted on this page.